Student and Parent
Complaints and Grievances

Cayuga Independent School District has established the following procedures to assist in resolving concerns and complaints.

Complaints must always begin at the level in which the concern occurred. CISD encourages students and parents to discuss their concerns and complaints first through informal conferences with the appropriate teacher, principal, or other campus administrator in accordance with Policy FNG(LOCAL).

If an informal conference regarding a complaint fails to reach the requested outcome, the student or parent may initiate the formal process by timely filing a Level One complaint form (See below) at the campus level as described in Policy FNG(LOCAL) and Policy FNG(LEGAL).

Student and Parent Complaints/Grievances

Level One

You may complete the following form for online submission or click below for a printable version.

Complaint forms must be filed:

Within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance; and
With the lowest level administrator who has the authority to remedy the alleged problem.

CAYUGA ISD STUDENT AND PARENT COMPLAINTS/GRIEVANCES

Level One

Note : Informal resolution is encouraged but does not extend any deadlines in FNG(LOCAL), except by mutual written consent. Please use this form to file a formal, initial complaint in accordance with FNG(LOCAL), regardless of the level of administrator or hearing that may be designated by the District to respond to the complaint.

Please fill out this form completely and submit it by hand delivery, electronic communication, or U.S. Mail to the appropriate administrator within the time established in FNG(LOCAL). All complaints will be heard in accordance with FNG(LEGAL) and (LOCAL) or any exceptions outlined therein.

A person filing a complaint regarding refusal of entry to or ejection from property under the District’s control based on Education Code 37.105 will be permitted to address the Board in person within 90 calendar days of filing the initial complaint, unless the complaint is resolved before reaching the Board. [See GKA]

If you are initiating a formal complaint with the District, please use this Exhibit A—Level One form. The appropriate level administrator or level hearing will be designated to respond to the complaint in accordance with this policy.

A complaint form that is incomplete in any material way may be dismissed, but may be refiled with all the required information if the refiling is within the designated time for filing a complaint.

Attach to this form any documents you believe will support the complaint; if unavailable when you submit this form, they may be presented no later than the Level One conference. Please keep a copy of the completed form and any supporting documentation for your records.

Level Two

If the student or parent did not receive the relief requested at Level One, the student or parent may request a conference with the Superintendent or designee to appeal using the Level Two Appeal Notice below as described in FNG(LOCAL) and FNG(LEGAL). The appeal notice must be filed in writing, on a form provided by the District, within ten days of the date of the written Level One response or, if no response was received, within ten days of the Level One response deadline.

CISD Level Two Appeal Notice

Level Three

If the student or parent did not receive the relief requested at Level Two, the student or parent may appeal the decision to the Board of Trustees using the Level Three Appeal Notice below as described in FNG(LOCAL) and FNG(LEGAL). The appeal notice must be filed in writing, on a form provided by the District, within ten days of the date of the written Level Two response or, if no response was received, within ten days of the Level Two response deadline.

CISD Level Three Appeal Notice - Request for Hearing

Cayuga ISD

EXCELLENCE & INTEGRITY- The Wildcat Way

Event Calendar

District Calendar

Student and Parent
Complaints and Grievances

Level One

CAYUGA ISD STUDENT AND PARENT COMPLAINTS/GRIEVANCES

Level One

Level Two

Level Three

Cayuga ISD

EXCELLENCE & INTEGRITY- The Wildcat Way

Event Calendar

District Calendar

Student and Parent Complaints and Grievances

Level One

CAYUGA ISD STUDENT AND PARENT COMPLAINTS/GRIEVANCES

Level One

Student and Parent
Complaints and Grievances